Resolved -
We have monitored the performance since our release earlier today and we see signifcant improvements.
We will continue to monitor the issue and will follow up with Atlassian early next week to determine what caused the problem in order to prevent similar problems in the future.
Nov 8, 17:35 UTC
Monitoring -
We have now upgraded the Forge runtime environment for both Smart Guess Pro and Smart Guess Free apps and are seeing much better performance.
Atlassian development review is in progress, and we will monitor the issue closely.
Nov 8, 09:44 UTC
Update -
The performance has improved considerably since 12 UTC and is back to normal. We will continue monitoring it closely and working with Atlassian.
Atlassian Development Support Engineers have investigated the issue and sent it for review by the Atlassian Development team. No conclusion has been reached yet on what happened, but we will know more tomorrow.
Regardless of what caused the issue, Smart Guess will continue its work on upgrading the Forge runtime environment to improve performance further.
Nov 7, 21:33 UTC
Update -
We are continuing to investigate this issue.
Nov 7, 12:08 UTC
Investigating -
Yesterday evening we got a report from one customer experiencing degraded performance.
1. Initial investgation:
- Atlassian Platform Invocation time report reported one customer is experiencing degradated perfomance
- From the Atlassian Developer Statuspage we can see there are no open issues with the Forge platform or Atlassian APIs
- From Jira instance involved there were no Invocation errors from the reports
Countermeasures
- We reported the performance issue to Atlassian as an “Report Product / API Incident”.
- Earlier today we released a new version of Smart Guess Pro, updating all Atlassian Libraries used to integrate with the Jira Cloud. We can't tell if this was causing the problem, but was recommened action by Atlassian support engineer.
2. Further degration identified around 11 GMT 7. november 2024
- Currently the performance degradation can be seen by multiple customers.
Countermeasures
- We are in contact with Atlassian support team and escalted the issue as it impacting multiple instances.
- We have started upgrading the Forge runtime environment, which Atlassian reports improves performance considerably. This Release takes more time than the update we did this earlier today and requires more testing. However we aim to have this version live early next week.
Nov 7, 11:59 UTC
